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112 Iceland is a new smart phone application, or ‘app’, for tourists. The application allows tourists to call for help if a mishap or accident occurs. It can also be used to leave a trail of ‘bread crumbs’, which can make a huge difference if fears arise about the fate of travellers and a search takes place. A data connection is not required to use the program; a standard mobile phone connection is enough. 

Valitor developed the program in partnership with the software company, Stokk. It is intended to improve the safety of tourists visiting Iceland and strengthen the existing safety net. Neydarlínan (Emergency Hotline), ICE-SAR and the Civil Protection Department were also involved with this project. Valitor has provided its partners with the new program for free and thus supports their important work in safety and preventative measures.

The number of tourists to Iceland is increasing steadily and, according to a survey done by the Tourist Board, the majority visit Iceland for its nature. It is well known that Icelandic nature can be harsh, people can suddenly find themselves in unexpected situations and plans can fail. When this happens, it is necessary to call for help quickly, and here Iceland 112 comes in handy. It should be clearly noted that this software is not designed to replace other safety equipment, such as emergency locator beacons or radiotelephones. However, the program is a useful addition that benefits the huge number of people who use smartphones and strengthens the existing safety net.

The smartphone application 112 Iceland can also be used abroad, although communication is always carried out through 112 in Iceland. In such cases, the Emergency Hotline will contact the emergency services in the relevant country to assist the individual concerned.

It is possible to download the smartphone application 112 Iceland at www.safetravel.is, through the iPhone App Store or Google Play Store, for those with Android phones.

Instructions for use 112 Iceland

1. Register information – the user registers their name, and the name and telephone number of their closest relatives. This information is only used if the user transmits from the 112 program.
2. Leave a trail – when you push this button the GPS location of the phone/user, and the time, is sent to 112. The information is only used in connection with search and rescue.
3. SOS – when this button is pressed, the user is requesting assistance because there is an emergency. Your GPS location is sent to 112 and it also starts a phone call. Assistance is sent out.