Changes at Valitor in order to turn around the company’s losses. Valitor has decided to undertake a reorganisation of the company in order to strengthen Valitor’s core business and to turn around the company’s losses. The changes will affect all offices and the cost of the reorganisation is expected to be around ISK 600 million. […]
Nordic retail report: Brick and mortar stores to fight online competitors with personalised interactions. As Danish and Nordic retailers try to lure customers into their brick and mortar stores, their primary weapon is neither discounts nor deals. They use personalised interactions. According to 60 senior executives at major Nordic retailers, key to survival is not […]
How do retailers prepare for wearable payments? As wearable payments are becoming increasingly important, retailers must consider the implications of this technology. But how does the wearable payment landscape look like right now? The growth of contactless card usage as well as the slow, steady rise of mobile wallets such as Apple Pay signals a […]
How can retailers deliver a great After Payment Emotional Experience (APEX) to their customers? An After Payment Emotional Experience (APEX) is the experience a customer has post-purchase, in-store but also online, where various e-commerce platforms offer services for tokenisation and seamless cross-border platforms for payments. The right platforms ensure that customers do not spend long […]
5 digital trends to watch in the hospitality industry. Hospitality is changing every day. As we embrace newer and more advanced technologies, the way we shop, book holidays and do just about everything else has changed. With digital now ruling supreme over just about every aspect of our lives, it’s no surprise that hospitality is […]
Do your customers like tipping? While we may not be quite as big on the tipping culture as other countries, such as the USA, there’s no doubt that tipping has become ingrained in our ‘dining out’ experience. UK consumers use tipping to show their approval of their experience with you and there are major variations […]
Are customer returns the root of all evil? The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. The research outlined in the Valitor APEX Report shows that when it comes to returns, many retailers believe that they provide favourable terms and conditions, with 93% claiming that […]
Nordics retail report: Sales threaten brick and mortar stores. Nine out of ten retailers stated that sales events like Black Friday scare away consumers from brick and mortar stores during non-discounted periods. At the same time, three out of four retailers stated that they cannot compete against online prices. Our new Nordic report also shows […]
The perfect recipe for easy payments. Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up credibility and a loyal customer base over their 61-year history. As a trusted local bakery, Marchbank listened to customers, and wanted the business to evolve with their needs. Marchbank recently introduced card payments, using technology from […]
Why social media strategy is so important in the hospitality industry. When it comes to marketing your business, social media offers an invaluable tool. A vital component in shaping your brand image, it’s not only a place where you can give your business a voice but somewhere that consumers can go to get an idea […]
