Category: Omni-Channel Payments

Tokenisation: A brief introduction to its history and how it works

Tokenisation: A brief introduction to its history and how it works. Unsure about tokenisation? Here is a guide to its history and how it facilitates customer experience today. While tokenisation might seem like a relatively new concept, it’s really not. The original concept can be traced back to “spintria” in the Roman Empire. These were […]

The good, the bad and the ugly of APEX

The good, the bad and the ugly of APEX. In the ever-increasingly competitive business world, retailers are faced with the need to maximise their customer engagement, retention and spending drive if they are to survive. This calls for businesses to focus on the customer emotional experience in order to attract and retain as many customers […]

Next profits boosted by continued online growth in H1

Next profits boosted by continued online growth in H1. Group profit before tax was up 2.7% for the period, after the retailer increased its profit forecasts earlier this year. Fashion retailer Next has recorded a 2.7% rise in profits for the 26 weeks to July 2019, aided by a 12.6% increase in online sales. Pre-tax profits for […]

Revolutionary trends in e-commerce

Revolutionary trends in e-commerce. The convenience and effectiveness of e-commerce have made it a rapidly growing method of transaction globally. The constant technological advancements in online payments, coupled with developments in related areas such as financial technology (FinTech) have made it difficult to keep up with the latest trends. Staying up to date with the […]

How payments provide the insight-driven backbone of personalisation across the retail journey

How payments provide the insight-driven backbone of personalisation across the retail journey. Due to the current rate of competition among businesses, retailers need to utilize every advantage available to them to help them gain and retain more customers. APEX, or the ‘after purchase emotional experience’, deals with how satisfied the customers are with the service […]

SCA Regulatory Update

SCA Regulatory Update. Strong customer authentication (SCA) is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area. The SCA will take effect on 14 September 2019 and require that electronic payments are performed with multi-factor authentication, to increase the security of electronic payments. The […]

How can tokenisation boost customer experience?

How can tokenisation boost customer experience? Tokenisation is a great way to keep customers’ details safe, secure and PCI compliant while also boosting the customer experience by making the shopping process more accessible and personal. The Valitor APEX (After Payment Emotional Experience) Report illustrates the importance of payment method choice for consumers. Our research shows […]