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Leamington Really Awesome Coffee case study. Valitor has enabled Leamington Really Awesome Coffee to offer a professional customer experience. Through using Valitor’s card terminals and PAX, managing director, Tom, has been able to accept a range of payment methods since the start of his business eight months ago. Operating in the Leamington and Warwick area, Tom’s […]
Irisia Jewellery case study. Through using the PAX A920 Mobile Payment Terminal, artist and creator, Patrick, has been able to accept various payment methods since implementing the terminal earlier this year. As such, Valitor has helped Patrick’s business, Irisia Jewellery, to offer a professional customer service. Patrick’s jewellery is inspired by the Peak District, the […]
Are customer returns the root of all evil? The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. The research outlined in the Valitor APEX Report shows that when it comes to returns, many retailers believe that they provide favourable terms and conditions, with 93% claiming that […]
Nordics retail report: Sales threaten brick and mortar stores. Nine out of ten retailers stated that sales events like Black Friday scare away consumers from brick and mortar stores during non-discounted periods. At the same time, three out of four retailers stated that they cannot compete against online prices. Our new Nordic report also shows […]
The perfect recipe for easy payments. Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up credibility and a loyal customer base over their 61-year history. As a trusted local bakery, Marchbank listened to customers, and wanted the business to evolve with their needs. Marchbank recently introduced card payments, using technology from […]
Why social media strategy is so important in the hospitality industry. When it comes to marketing your business, social media offers an invaluable tool. A vital component in shaping your brand image, it’s not only a place where you can give your business a voice but somewhere that consumers can go to get an idea […]
Why retailers should think after… before? For both retailers and customers, a smooth and easy shopping experience is critical. When it comes to shopping, customers want or rather need to be treated right for them to want to shop in your store again. Good customer service goes beyond how you treat the customers while they […]
Report: Young people more likely to complain after a bad shopping experience. Generation Z, the 18-25-year-olds, are more likely to take some form of action to actively influence others after a negative in-store or online experience. Our new report looks into the consumer experience before, during and after an in-store or online purchase. Our report also […]
Why is After Payment Emotional Experience (APEX) the most dangerous time for retailers? It’s a responsible retailer’s duty to ensure customers are satisfied with their buying experience post-purchase, be that for goods or services. This includes the retailer’s return and refund policies, complaint registration process and how complaints are dealt with. So why is After […]
Consumers are Value-Driven – Retailers should be Data-Driven. The retail experience does not end the moment a customer pays for a product. People expect clear and understandable return, refund, and exchange processes. What retailers do not recognise is the impact of a poor after payment experience; it will result in them losing customers, loyalty and […]
