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Hospitality is changing every day. As we embrace newer and more advanced technologies, the way we shop, book holidays and do just about everything else has changed. With digital now ruling supreme over just about every aspect of our lives, it’s no surprise that hospitality […]
While we may not be quite as big on the tipping culture as other countries, such as the USA, there’s no doubt that tipping has become ingrained in our ‘dining out’ experience. UK consumers use tipping to show their approval of their experience with you […]
Valitor has enabled Leamington Really Awesome Coffee to offer a professional customer experience. Through using Valitor’s card terminals and PAX, managing director, Tom, has been able to accept a range of payment methods since the start of his business eight months ago. Operating in the […]
Through using the PAX A920 Mobile Payment Terminal, artist and creator, Patrick Naish, has been able to accept various payment methods since implementing the terminal earlier this year. As such, Valitor has helped Patrick’s business, Irisia Jewellery, to offer a professional customer service. Patrick’s jewellery […]
The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. The research outlined in the Valitor APEX report shows that when it comes to returns, many retailers believe that they provide favourable terms and conditions, with […]
Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up credibility and a loyal customer base over their 61-year history. As a trusted local bakery, Marchbank listened to customers, and wanted the business to evolve with their needs. Marchbank recently introduced card […]
When it comes to marketing your business, social media offers an invaluable tool. A vital component in shaping your brand image, it’s not only a place where you can give your business a voice but somewhere that consumers can go to get an idea of […]
Generation Z, the 18-25-year-olds, are more likely to take some form of action to actively influence others after a negative in-store or online experience. Our new report looks into the consumer experience before, during and after an in-store or online purchase. Our report also shows that […]
Experts predict that by 2027, only 16% of all payment transactions will be with cash. With cash transactions on the decline, card and mobile transactions are becoming the most popular form of payment as in 2018, debit cards overtook cash in their frequency of use […]
The average customer will give a retailer 1.65 chances to deliver a great customer experience. Our new report also shows that over a third of all customers feel that retailers do not care about them after the payment. Most customers have probably thought “I am […]
