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Blog, news, research & reports.

Blog, news, research & reports.

Here you can follow the latest payment commentary, Valitor news and access our research and reports. We would love you to join the conversation on our social channels. Alternatively, please click here to view our case studies.


5 digital trends to watch in the hospitality industry

Hospitality is changing every day. As we embrace newer and more advanced technologies, the way we shop, book holidays and do just about everything else has changed. With digital now ruling supreme over just about every aspect of our lives, it’s no surprise that hospitality […]

Tip jar

Do your customers like tipping?

While we may not be quite as big on the tipping culture as other countries, such as the USA, there’s no doubt that tipping has become ingrained in our ‘dining out’ experience. UK consumers use tipping to show their approval of their experience with you […]


Leamington Really Awesome Coffee case study

Valitor has enabled Leamington Really Awesome Coffee to offer a professional customer experience. Through using Valitor’s card terminals and PAX, managing director, Tom, has been able to accept a range of payment methods since the start of his business eight months ago. Operating in the […]


Irisia Jewellery case study

Through using the PAX A920 Mobile Payment Terminal, artist and creator, Patrick Naish, has been able to accept various payment methods since implementing the terminal earlier this year. As such, Valitor has helped Patrick’s business, Irisia Jewellery, to offer a professional customer service. Patrick’s jewellery […]


Are customer returns the root of all evil?

The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. The research outlined in the Valitor APEX report shows that when it comes to returns, many retailers believe that they provide favourable terms and conditions, with […]


The perfect recipe for easy payments

Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up credibility and a loyal customer base over their 61-year history. As a trusted local bakery, Marchbank listened to customers, and wanted the business to evolve with their needs. Marchbank recently introduced card […]


Which card machine is right for your business?

Experts predict that by 2027, only 16% of all payment transactions will be with cash. With cash transactions on the decline, card and mobile transactions are becoming the most popular form of payment as in 2018, debit cards overtook cash in their frequency of use […]


Report: Bad retailers get 1.65 chances

The average customer will give a retailer 1.65 chances to deliver a great customer experience. Our new report also shows that over a third of all customers feel that retailers do not care about them after the payment. Most customers have probably thought “I am […]