Here you can follow the latest payment commentary, Valitor news and access our research and reports. We would love you to join the conversation on our social channels. Alternatively, please click here to view our case studies.
Valitor has enabled Leamington Really Awesome Coffee to offer a professional customer experience. Through using Valitor’s card terminals and PAX, managing director, Tom, has been able to accept a range of payment methods since the start of his business eight months ago. Operating in the […]
Through using the PAX A920 Mobile Payment Terminal, artist and creator, Patrick Naish, has been able to accept various payment methods since implementing the terminal earlier this year. As such, Valitor has helped Patrick’s business, Irisia Jewellery, to offer a professional customer service. Patrick’s jewellery […]
The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. The research outlined in the Valitor APEX report shows that when it comes to returns, many retailers believe that they provide favourable terms and conditions, with […]
Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up credibility and a loyal customer base over their 61-year history. As a trusted local bakery, Marchbank listened to customers, and wanted the business to evolve with their needs. Marchbank recently introduced card […]
When it comes to marketing your business, social media offers an invaluable tool. A vital component in shaping your brand image, it’s not only a place where you can give your business a voice but somewhere that consumers can go to get an idea of […]
Generation Z, the 18-25-year-olds, are more likely to take some form of action to actively influence others after a negative in-store or online experience. Our new report looks into the consumer experience before, during and after an in-store or online purchase. Our report also shows that […]
Experts predict that by 2027, only 16% of all payment transactions will be with cash. With cash transactions on the decline, card and mobile transactions are becoming the most popular form of payment as in 2018, debit cards overtook cash in their frequency of use […]
The average customer will give a retailer 1.65 chances to deliver a great customer experience. Our new report also shows that over a third of all customers feel that retailers do not care about them after the payment. Most customers have probably thought “I am […]
For any SME, it’s important to show your customers that you accept a range of payment types. With over half of the UK’s transactions taking place via a cashless method, it is vital that your business can fully capitalise on all customers, which means being ready […]
It’s easy to imagine that once a transaction is complete, focus on customer service can fall away. In an age when consumers are far more retail-savvy and demanding, this is far from the case. Especially as they also have so many ways to share their […]
