Are customer returns the root of all evil?
The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. [Read more...]
The perfect recipe for easy payments
Introducing card payments technology into the business Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up [Read more...]
Why social media strategy is important in the hospitality industry
When it comes to marketing your business, social media offers an invaluable tool. A vital component in shaping your brand [Read more...]
Report: Young people more likely to complain after a bad shopping experience
Generation Z, the 18-25-year-olds, are more likely to take some form of action to actively influence others after a negative in-store [Read more...]
Which card machine is right for your business?
Experts predict that by 2027, only 16% of all payment transactions will be with cash. With cash transactions on the [Read more...]
Report: Bad retailers get 1.65 chances
The average customer will give a retailer 1.65 chances to deliver a great customer experience. Our new report also shows [Read more...]
Three ways your SME should advertise your new card machines
For any SME, it’s important to show your customers that you accept a range of payment types. With over half [Read more...]
Why are post payments ruining the overall shopping experience for your shoppers?
It’s easy to imagine that once a transaction is complete, focus on customer service can fall away. In an age [Read more...]
Marchbank Bakers case study
With over sixty years of history as a trusted local bakery, Marchbank wanted to evolve its service to ensure it [Read more...]
The security of contactless payments: What to tell your customer
Many shops offer contactless payments, and customers are quickly responding to this new trend. Given that contactless payments are fast [Read more...]
The Flower House values Valitor’s can-do attitude and excellent service
The Flower House Cheshire is a boutique florist and gift shop that takes 80% of its sales through card payment. [Read more...]
What can retailers do to ensure customers are satisfied during the post-payment experience?
Massive amounts of money are channelled into attracting new customers to both online and bricks and mortar retail outlets. Yet [Read more...]