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Blog.

Here you can follow the latest payment commentary, Valitor news and access our research and reports. We would love you to join the conversation on our social channels. Alternatively, please click here to view our case studies.

Are customer returns the root of all evil?

The After Payment Emotional Experience (APEX) of customers is influenced by a lot of things, including marketing, returns, refunds, and complaints. [Read more...]

The perfect recipe for easy payments

Introducing card payments technology into the business Operating across 11 branches in Dumfries and Galloway, Marchbank Bakers has built up [Read more...]

Why social media strategy is important in the hospitality industry

When it comes to marketing your business, social media offers an invaluable tool. A vital component in shaping your brand [Read more...]

Report: Young people more likely to complain after a bad shopping experience

Generation Z, the 18-25-year-olds, are more likely to take some form of action to actively influence others after a negative in-store [Read more...]

Which card machine is right for your business?

Experts predict that by 2027, only 16% of all payment transactions will be with cash. With cash transactions on the [Read more...]

Report: Bad retailers get 1.65 chances

The average customer will give a retailer 1.65 chances to deliver a great customer experience. Our new report also shows [Read more...]

Three ways your SME should advertise your new card machines

For any SME, it’s important to show your customers that you accept a range of payment types. With over half [Read more...]

Why are post payments ruining the overall shopping experience for your shoppers?

It’s easy to imagine that once a transaction is complete, focus on customer service can fall away. In an age [Read more...]

Marchbank Bakers case study

With over sixty years of history as a trusted local bakery, Marchbank wanted to evolve its service to ensure it [Read more...]

The security of contactless payments: What to tell your customer

Many shops offer contactless payments, and customers are quickly responding to this new trend. Given that contactless payments are fast [Read more...]

The Flower House values Valitor’s can-do attitude and excellent service

The Flower House Cheshire is a boutique florist and gift shop that takes 80% of its sales through card payment. [Read more...]

What can retailers do to ensure customers are satisfied during the post-payment experience?

Massive amounts of money are channelled into attracting new customers to both online and bricks and mortar retail outlets. Yet [Read more...]