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Do you need Wi-Fi for a card reader to work? We are becoming an increasingly cashless society. More and more people are utilising contactless card payments, which means fewer people carrying around physical cash to spend in stores. Therefore, any business that does not cater to people wanting to pay with plastic is likely to […]
How payments provide the insight-driven backbone of personalisation across the retail journey. Due to the current rate of competition among businesses, retailers need to utilize every advantage available to them to help them gain and retain more customers. APEX, or the ‘after purchase emotional experience’, deals with how satisfied the customers are with the service […]
SCA Regulatory Update. Strong customer authentication (SCA) is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area. The SCA will take effect on 14 September 2019 and require that electronic payments are performed with multi-factor authentication, to increase the security of electronic payments. The […]
Contactless payments have seamlessly entered into the customer experience, and now most consumers are happy to pay contactless for items. In fact, customers will often opt to pay contactless for items that are under the £30 limit, rather than enter their pin. With over 50% of transactions being paid for by mediums other than cash, […]
How can tokenisation boost customer experience? Tokenisation is a great way to keep customers’ details safe, secure and PCI compliant while also boosting the customer experience by making the shopping process more accessible and personal. The Valitor APEX (After Payment Emotional Experience) Report illustrates the importance of payment method choice for consumers. Our research shows […]
What businesses need to know about PSD2. Coming into force on the 14th September 2019, the Strong Customer Authentication (SCA) rules, part of the second Payment Service Directive (PSD2), are designed to improve fraud prevention methods and make online card payments safer for customers and merchants. Businesses need to understand these changes and take appropriate action to […]
Retailers shouldn’t neglect the returns process. Contrary to popular belief, the retail experience does not end the moment a customer pays for a product. In fact, customers have very high expectations when it comes to returns, refunds and exchanges, and want the reassurance that a retailer still cares about them after they have parted with […]
Putting payment at the heart of cutting-edge customer experience. Valitor is excited to be working with NoBlue alongside Netsuite commerce to deliver best in class payments for Pan European retailers. Our Head of Marketing, Andrew Howell, shares his thoughts on the state of the industry and how payments can be the source of a new […]
Why Cambridge Crepes chose to accept card payments with Valitor. John is the managing director at Cambridge Crepes and has been operating a mobile crêperie in Cambridge City Centre for 7 years. Previously, John only accepted cash payments from his customers. However, after a growing demand from customers wishing to pay with card. John decided that […]
Hurst’s Bakery Kneads Card Payments. Valitor is Craft Bakers Association preferred card payment supplier. This case study highlights how we have improved the efficiency of one member’s bakery, simply by introducing card payments to their business. Hurst’s Bakery has been a successful baker, serving the people of Birkenhead & the Wirral with fresh bakery products for over 100 years. Established […]
