Service announcement: Preparing to return to trading.

March 22, 2021

We are all looking forward to restrictions lifting, getting ready to re-open their doors, and start taking payments again. If your terminal(s) have been inactive during lockdown, there are a few things you must do before you resume trading to ensure that you can take card payments again without problems.

Charge your terminal

A week before you resume trading, charge your terminal(s). We always advise that you remove the battery from any terminal that is going to be inactive for a long time. When you replace it, you will need to fully charge it again. You can use some terminals on their charging base, but it is much more convenient to charge your portable terminal for up to 24 hours before you resume trading, so that you are ready to take payments around your premises.

If you have not removed the battery, you may encounter a “blue screen” error. If this happens, and charging it for 24 hours does not resolve the issue, contact Technical Support. You may need a replacement battery.

Check for updates

There may have been updates to the software on your terminal(s) while they were offline. You should connect to the internet the day before you resume trading to ensure that you have the latest versions of the software and apps.

Run a test transaction

We advise that you put a test transaction through your terminal, to make sure that it goes through without a hitch.

You can find step by step instructions for getting your terminals ready to trade in the online help. If you have further queries, check the Troubleshooting section, where you will find answers to the most frequently asked questions. If you are still having difficulties, contact Technical Support, on 0808 204 0347. We will be happy to help.