Key IVR

Valitor and Key IVR offer an integrated platform, making the payment process quick and convenient to end users, providing a seamless and secure transaction.

Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers.

Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app.

We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation.

Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over £3bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide.

Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.

 www.keyivr.com

Payment IVR

Personalised to suit your brand and operations, the payment IVR is fully automated, customizable and ready to take payments 24/7 365 days a year. Utilising our secure, robust, PCI-DSS Level 1 certified payment platform which operates in state-of-the-art data centres. The payment IVR is also multi-currency and multi-lingual, allowing it to be used anywhere in the world.

Agent Assisted Payments

A secure, DTMF suppressed, PCI-DSS compliant card payments solution that keeps contact centre agents connected to their customers. Helping to de-scope your entire office and network environments by ensuring the card data never reaches your systems. Our platform secures both your inbound and outbound call traffic allowing you to focus on what matters most in your business. It’s also a 100% hosted solution, meaning there is no on-site installation.

Web Payments

This fully-branded payment web page will allow your customers to pay 24/7 365 days a year. Linking seamlessly to your existing web site through its consistent design, this secure PCI-DSS level 1 compliant solution significantly reduces the risks associated with taking payments online. Using 3D secure to reduce fraudulent transactions and the risk of chargebacks, it’s also PSD2 and SCA ready.

Click-to-Pay

Increase payment conversion over SMS, Email and web-chat with Click-to-Pay, producing a personalised message with a unique URL link for each recipient. This launches a mobile friendly payment web page with as much or as little customer information pre-filled required, allowing them to confirm payment details and complete the transaction.

Partnership Value Proposition

Key IVR support Valitor to work on joint opportunities, assisting them to provide organisations of any sector or size with PCI-DSS secure payment solutions.

Valitor and Key IVR offer an integrated platform, making the payment process quick and convenient to end users, providing a seamless and secure transaction.

Valitor customers will have the ability to access Key IVR’s cloud based, secure payment platform, allowing their customers to pay over the phone with an agent, on an automated IVR, via the web or through a mobile app.

Case Studies

  • Marie Curie came to Key IVR through our partner channel
  • They wanted to ensure their donators’ sensitive credit and debit card details were kept safe and secure whilst contributing over the phone.
  • Key IVR produced an Agent Assisted Payment solution for Marie Curie to ensure payments could be processed in a safe and secure manner over the telephone, complying with PCI-DSS Level 1. As the card details are entered via the phone keypad, the service hides the sensitive information on the staff member’s screen and as there are no card details spoken out loud, calls can be recorded with minimal security risk.
  • Ensuring a smooth transition to the new system, Key IVR Account Managers delivered on-site training and face-to-face consultation with all Marie Curie staff.

  • Dermalogica wanted to further improve the security for their business clients and needed a way of ensuring data was stored and processed securely.
  • After being introduced to Key IVR, discussions quickly led to de-scoping their contact centre by using a DTMF (Dual Tone Multi-Frequency) suppressed telephony payment platform to achieve Payment Card Industry Data Security Standard (PCI-DSS) compliance and create recurring payments for customers.
  • Key IVR produced an Agent Assisted Payment solution for Dermalogica to ensure payments could be processed for both Sterling and Euro currencies in a safe and secure manner over the telephone, complying with PCI-DSS Level 1. The agent can stay on the call with the customer, discuss the order details, then secure the line in a matter of seconds when they’re ready to take payment. Customers enter their card details through their device, removing the need to read the details out to the contact centre agent.
  • Payment cards can also be tokenised against a customer account, dramatically reducing the time spent on processing payments for regular orders.

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