Research & Reports

Research & Reports

Expanding knowledge and experience.

Welcome to Valitor’s payments knowledge hub. Here you can you download all of our commissioned research papers and reports. To access each report, you will need to sign up using our online form which you can get to via the report links below.

From Omni-Channel Foundations
to Customisations

In Q3 of 2018 WBR Insights surveyed 100 senior executives at major European retailers on behalf of Valitor.

The research prioritised in this report features large multi-channel retailers from the fashion, footwear, health and beauty, grocery, DIY and homeware, electronics, and luxury verticals.

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The Christmas Consumer
2018

Produced in partnership with Valitor, this report is a deep-dive into how Brits shopped in 2018 the festive period.

This report combines findings from a comprehensive survey of 2,000 UK consumers and expert opinions with regards meeting customer expectations in the golden quarter.

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APEX Report
(Coming Soon)

The After Payment Emotional Experience (APEX) is a retail phase that arises once payment for a product has been made. We discovered that retailers are currently ignoring APEX, putting customer acquisition/retention at risk.

Click here to sign up for the report which is due for release very soon.

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