Service industry payment solutions.

Kenna Plumbing is a family run business, operating across South West London. Established in 2001, owner Jamie Kenna has over 30 years’ experience in the field. Its services include central heating installation, servicing and repairs, heating systems and plumbing work. The company also specialises in quality bathroom installation, from design to installation.

Prior to becoming a Valitor customer, Kenna Plumbing would often run into problems when it came to taking payments for its services. Staff would waste a lot of time chasing and collecting payments from customers via methods such as bank transfers. This in turn meant a considerable amount of the team’s time was spent post-payment on admin, as opposed to sourcing further business opportunities. Not only did this mean the company wasn’t growing as quickly as desired, but owner Jamie found it very challenging to focus on the business, while constantly worrying about cash flow and finances.

Through working with Valitor, Kenna Plumbing has been able to streamline processes by offering immediate settlement to its customers. This has greatly reduced the time spent on admin across the business by 90 hours a month. It also means that Kenna Plumbing complies with Doorstep Trading regulation, by ensuring that payments are completed there and then, as opposed to the days and weeks following a job being done.